Shipments and Returns
|* Alpine National Park|
* Apollo Bay
* Baw Baw National Park
* Bellarine Peninsula
* Big Desert Wilderness Park
* Croajingolong National Park
* Falls Creek
* Far South East
* Grampians National Park
* Great Dividing Range
* Great Ocean Road
* Lakes Entrance
* Little Desert National Park
* Mid West
* Mornington Peninsula
* Mt Arapiles State Park
* Mt Buffalo National Park
* Mt Buller
* Mt Hotham
* Ninety Mile Beach
* North West
|* Phillip Island|
* Port Fairy
* South East
* South West
* St Kilda
* Twelve Apostles
* Wilsons Promontory National Park
* Yarra Valley
Your pack shipment
Packages are generally dispatched within 1 days after receipt of payment and are shipped via DHL (Metropolitan Areas) and Australia Post (Rural Areas) with tracking and drop-off without signature. Please note that only if you are in the metropolitan areas, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
At MIR-AUS ™ we're all here to ensure your shopping experience is simple and convenient. You can return items by mail or by visiting your local store.
To help us respond to your return quickly and avoid any frustration you can help MIR-AUS ™ by ensuring you familiarize yourself with the following information.
1. Please retain your receipt
2. Is the product faulty, unfit for purpose or does not match it's advertised description?
Once proof of purchase has been established, if the product fault can safely and clearly be determined in-store, we will offer you either a refund, exchange, repair or Gift Card.
Where the product fault is difficult or potentially dangerous to determine in-store (for example if it is an electrical or software item), we will need to consult with the manufacturer or repair agent to determine the fault and resolution.
Our sales staff are happy to liaise with the manufacturer or repair agent on your behalf to resolve the issue but it may take six weeks or more to complete the process.
It may be more convenient for you to liaise with the manufacturer directly (which may be more time efficient).
MIR-AUS ™ can supply you with their relevant contact details upon request. MIR-AUS ™ cannot offer a refund or exchange where the product has sustained damage due to inappropriate use, whether that has been identified by MIR-AUS ™, the manufacturer or repair agent. If the product does not match it's advertised description, MIR-AUS ™ will provide you with either a refund or Gift Card to the value of the item purchased.
3. Have you changed your mind? Terms and Conditions
If you still have your receipt and it is within days of purchase, MIR-AUS™ will give you an exchange, refund or credit (in the form of a Gift Card), providing the product is:
- In its original condition and packaging (including manuals and accessories)
- Not on the Product Exclusion List (please see below)
If you meet the above conditions but are returning a product outside the 30 day return period,MIR-AUS™ will offer you an exchange or a Gift Card credited with the value of the item